— Legal

PRIVACY
POLICY

This summary explains how The Filler Piece Pty Ltd collects, uses, and protects personal information through our website and business communications. It should be read together with our full Privacy Policy (POL-PRV-001 — available at thefillerpiece.com or on request at info@thefillerpiece.com).

The Filler Piece Pty Ltd (ABN | 24697682536) — Website Privacy Summary

Our Commitment

TFP manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where a data breach involving personal information is likely to result in serious harm, TFP will take reasonable steps to contain and assess the incident and make notifications as required under the Notifiable Data Breaches (NDB) Scheme (Part IIIC of the Privacy Act 1988 (Cth)).

What Information We Collect

Contact details (name, email address, phone number, profession)
Information provided through website forms, email, phone, or other correspondence
Project and engagement records (including contracts for services and onboarding and verification records where applicable)
Where relevant to site access and compliance: ABN, licence and registration details, insurance certificates, and other regulatory credentials
Payment information reasonably necessary to process invoices and payments
Site photos or video captured for quality assurance and scope documentation (which may incidentally capture individuals on site)
Website usage information collected via cookies and analytics tools (generally aggregated and non-identifying)

TFP does not collect sensitive information as part of its ordinary business operations, except where required or authorised by law. Our website is not directed at individuals under 18 and TFP does not knowingly collect personal information from individuals under 18.

How We Use Personal Information

To respond to enquiries and provide information about our services
To manage projects, client communications, scope documentation, and quality assurance
To verify site, licensing, insurance, and compliance requirements where applicable
To process invoices, payments, and related financial administration (including TPAR obligations)
To meet obligations under applicable laws, including the Privacy Act 1988 (Cth) and the Work Health and Safety Act 2011 (NSW)
To maintain business records and manage risk

Storage and Security

TFP stores personal information within The Filler Piece – Hub (Microsoft 365 and associated approved storage) and may also store records within the ERP, project management, and accounting systems utilised by TFP (including Trak, Xero, and Employment Hero). TFP takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Cookies and Analytics

Our website may use cookies and similar technologies, and third-party analytics tools (including Google Analytics), to understand how visitors interact with the site and to improve performance and user experience. You can manage cookies through your browser settings; however, some website features may be affected if cookies are disabled.

When We May Share Personal Information

TFP does not sell, trade, or rent personal information. We may disclose personal information to third parties where needed to operate our business, provide services, or where required or authorised by law, including professional advisers, insurers, technology and platform providers (Microsoft 365, Trak, Xero, Employment Hero), and regulators or government bodies (including the ATO, SafeWork NSW, and the NSW Building Commission) where required by law.

Your Rights — Access, Correction and Complaints

You may request access to, or correction of, personal information that TFP holds about you. To make a request, contact us at info@thefillerpiece.com. If you believe TFP has breached its privacy obligations and the matter is unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

DOCUMENT CONTROL

Document Owner

The Licence Nominee

Review Frequency

At least annually, or sooner if required by operational or legislative change

Approval Authority

A Director

Storage Location

Hub → 4.2 Policies